rweso 89xj
NAXJA Forum User
- Location
- Philly PA
I bought some bushings from Rigid Steel. So I thought. When they came in they were the wrong ones. When I asked for them to make good on it Dan Phelps the rep told me they sent the part that was on the page I clicked. It turns out that the part on the web page is a typo and he says it's my fault for not noticing. That they have a disclaimer saying typos are not their responsibility. He said to send it back and he will replace it but shipping is on me. YOU GOTTA BE KIDDING! The shipping is more than the part! I have to pay shipping four directions for one part. I said no way. It was your mistake. It's not a typo it's bait and switch which is illegal. He says it's the way he does business. So I call him and he pretty much says to me screw you, if you want your money back then call your credit card company. Then hangs up on me.
So if you come across their website just keep surfing by it. Don't expect to get the right part or good customer service.
BTW I already filed a claim with the Federal Consumer Protection agency and my credit bureu. Who else should I contact? They aren't registered with the BBB.
Rob
So if you come across their website just keep surfing by it. Don't expect to get the right part or good customer service.
BTW I already filed a claim with the Federal Consumer Protection agency and my credit bureu. Who else should I contact? They aren't registered with the BBB.
Rob