Okay, so I have done some homework. I live in Gainesville, Fl. I was looking for a shop to take my 'Ruby' to close by that knew their way around a Jeep. I've read all the crap being spewed (truly sorry for your luck; I am) about Titan. I started digging around, not just reading 'hearsay' on message boards, but really digging. Titan has been around since the 70s, actually before that in South Florida (You don't succeed in ANY business for that long by being a 'SLIME BALL' or a 'CROOK'.
Sorry.
Yes, they began solely in parts, but as the chains rolled into town they shifted their focus to stay afloat. THAT is savvy, I don't care if you sell shoes or whatever. Times change, Titan has evolved to the needs of the time.
Before ANY ONE touches my Jeep, I have to know them. The guys at Titan walked me through their shop, explained how every machine worked (whether I understood completely or not). I know I drove them insane with my questions, but EVERY person I talked to was patient an incredibly helpful.
I was thoroughly impressed. I bit the bullet and bought a 4.9 MONSTER... It was the BEST move I've made in quite some time.
I have just taken my 'Ruby' down for it's 12,000 mile check up on MY 4.9--- It's still wonderful!!!!!
It does suck when things don't work out, but whining and talking trash can make you look just as bad as the business you're trying to put down.