2 out of 45,000 members isn't real good.
Perhaps it highlights the point - and I certainly understand the wrong part thing. I had a customer today looking for the right brake pads - and the listing in the book and online was flat wrong. Human error does occur, but the system does try to minimize it.
Unfortunatelly, the customer doesn't because he's not had to suck up his mistakes - the counter guy has to do that.
I had a really unique customer the other day who came in with her boyfriend on the recommendation of her ex-husband that we could do diagnosis. I explained, sure, we have a code reader, but no, she wanted me to get under the hood and find out why the vehicle was leaking water. It had overheated once already - and the radiator cap was tightened down.
Upshot was after explaining they need to loosen the cap, keep it filled, and take it to a mechanic that they insisted I find the leak which was coming from under the intake near this little hose right here and look at that, it's broke off from the connection - would that make it leak?
Well, folks, it looks like you figured it out after all.
Nobody tows their car to the parts house, but I guarantee they all leave one way or the other. I started the thread to have enthusiasts spread the word that a parts house is like a pharmacy, not the emergency room. Well, so far, we all agree there's no brain surgeons working there.
It was said before, the demand for cheaper parts just forces lower paid help. It's the public shooting themselves in the foot.
Perhaps it highlights the point - and I certainly understand the wrong part thing. I had a customer today looking for the right brake pads - and the listing in the book and online was flat wrong. Human error does occur, but the system does try to minimize it.
Unfortunatelly, the customer doesn't because he's not had to suck up his mistakes - the counter guy has to do that.
I had a really unique customer the other day who came in with her boyfriend on the recommendation of her ex-husband that we could do diagnosis. I explained, sure, we have a code reader, but no, she wanted me to get under the hood and find out why the vehicle was leaking water. It had overheated once already - and the radiator cap was tightened down.
Upshot was after explaining they need to loosen the cap, keep it filled, and take it to a mechanic that they insisted I find the leak which was coming from under the intake near this little hose right here and look at that, it's broke off from the connection - would that make it leak?
Well, folks, it looks like you figured it out after all.
Nobody tows their car to the parts house, but I guarantee they all leave one way or the other. I started the thread to have enthusiasts spread the word that a parts house is like a pharmacy, not the emergency room. Well, so far, we all agree there's no brain surgeons working there.
It was said before, the demand for cheaper parts just forces lower paid help. It's the public shooting themselves in the foot.
