Cottontail
Three-De Off-Road
- Location
- Nashville, TN
I have to give some kudos to Teraflex.
A couple years ago I bought a set of 2nd hand 2" coil spacers off a guy locally and used them for a short time before one of them split completely in half.
I called Teraflex, spoke with Jared, and sent a photo and without questions they sent me a replacement spacer - and threw in some koozies and stickers, and stuff. They did tell me that I should make sure that I was still using the stock spacer in conjunction with the Teraflex one.
Fast forward to Monday. I was washing my Jeep after the Cherokee Crawl and happened to notice that I split another of their spacers. I called right back up and spoke with Doug and explained what happened. He talked me through a few things and came to discover that while I was using the stock spacer, I was using it between the body and the Teraflex, rather than between the Teraflex and the spring. It was complete user error. However, he again didn't hesitate and shipped 2 brand new spacers to me and they arrived today - he even threw in a couple stickers with their new logo and a logo hat.
I've got nothing but great things to say about their customer service - especially when the whole transaction started with a secondhand purchase.
A couple years ago I bought a set of 2nd hand 2" coil spacers off a guy locally and used them for a short time before one of them split completely in half.
I called Teraflex, spoke with Jared, and sent a photo and without questions they sent me a replacement spacer - and threw in some koozies and stickers, and stuff. They did tell me that I should make sure that I was still using the stock spacer in conjunction with the Teraflex one.
Fast forward to Monday. I was washing my Jeep after the Cherokee Crawl and happened to notice that I split another of their spacers. I called right back up and spoke with Doug and explained what happened. He talked me through a few things and came to discover that while I was using the stock spacer, I was using it between the body and the Teraflex, rather than between the Teraflex and the spring. It was complete user error. However, he again didn't hesitate and shipped 2 brand new spacers to me and they arrived today - he even threw in a couple stickers with their new logo and a logo hat.
I've got nothing but great things to say about their customer service - especially when the whole transaction started with a secondhand purchase.