i am a customer of jeremy's & the owner of the XJ that jeremy has been working on since march 2015. i really hate to do it but this situation is ridiculous and i'm fed up, and maybe i will save someone else the massive amount of frustration i've been experiencing the past 6 months.
i dropped the jeep off at jeremys place on March 29, 2015 and still have no real indication of when i'll be getting it back and what shape it will be in. every few weeks i get a text with something to the effect of "it's almost done it's almost done" and then radio silence for weeks until another issue pops up. this has been a pattern over the past 3+ months.
i had to cancel 3 flights last minute (one about 5 hours before i boarded, the others within a day before) that i scheduled to come pick the jeep up over the summer due to last minute issues.
i actually did finally go down to atlanta to pick it up on July 7, 2015 (picture of my receipt attached). i flew down with a buddy and the plan was to road trip back up to ny for a week. well, turns out, the jeep was not even close to finished and we ended up spending the week working on the jeep with jeremy and running back and forth to parts stores for him. all while paying for a rental car and hotels, in hopes that it could just get done and we could bring it back up. nope, had to buy return tickets + burned both of our summer time-off for nothing. jeremy promised to have the jeep finished within a few weeks and deliver it close to me. that did not happen.
this was a huge, complicated job. it was a gen iv swap (way more complicated than gen iii) with everything included + upgraded brakes front and back + steering + lift. jeremy has had what sounds like a really rough summer with illness in his family and some serious injuries to himself.
but i dropped the jeep off at the end of march, it is october now and i still don't have an idea about when i can get it back or even know what the status of the jeep is. this is NOT how you want to do business. jeremy has been very nice and friendly (when you can get him on the line), and there is no doubt he has put a ton of work into this job. but the way he has handled this build leads me to believe he either doesn't care at all about his customers or just cannot manage a project of this size.
again i hate to post stuff like this on the internet but i just want my jeep back. it's been the whole summer and into the fall with no light at the end of the tunnel. i've already filed a claim with the GA consumer protection bureau and my next step is legal action.
i dropped the jeep off at jeremys place on March 29, 2015 and still have no real indication of when i'll be getting it back and what shape it will be in. every few weeks i get a text with something to the effect of "it's almost done it's almost done" and then radio silence for weeks until another issue pops up. this has been a pattern over the past 3+ months.
i had to cancel 3 flights last minute (one about 5 hours before i boarded, the others within a day before) that i scheduled to come pick the jeep up over the summer due to last minute issues.
i actually did finally go down to atlanta to pick it up on July 7, 2015 (picture of my receipt attached). i flew down with a buddy and the plan was to road trip back up to ny for a week. well, turns out, the jeep was not even close to finished and we ended up spending the week working on the jeep with jeremy and running back and forth to parts stores for him. all while paying for a rental car and hotels, in hopes that it could just get done and we could bring it back up. nope, had to buy return tickets + burned both of our summer time-off for nothing. jeremy promised to have the jeep finished within a few weeks and deliver it close to me. that did not happen.
this was a huge, complicated job. it was a gen iv swap (way more complicated than gen iii) with everything included + upgraded brakes front and back + steering + lift. jeremy has had what sounds like a really rough summer with illness in his family and some serious injuries to himself.
but i dropped the jeep off at the end of march, it is october now and i still don't have an idea about when i can get it back or even know what the status of the jeep is. this is NOT how you want to do business. jeremy has been very nice and friendly (when you can get him on the line), and there is no doubt he has put a ton of work into this job. but the way he has handled this build leads me to believe he either doesn't care at all about his customers or just cannot manage a project of this size.
again i hate to post stuff like this on the internet but i just want my jeep back. it's been the whole summer and into the fall with no light at the end of the tunnel. i've already filed a claim with the GA consumer protection bureau and my next step is legal action.
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