SanDiegoOverland
NAXJA Forum User
- Location
- San Diego
Had a lift kit for a J10 pickup from them about 6 years ago. It's a simple kit, and wasn't too expensive, but it arrived promptly, contained all it's parts and it went on without to much fuss at all.
I had some questions about the install being a newb at the time, and Rusty himself got on the line and talked to me for about 20 mins, "southern twang" and all. Like I said, it was very simple compared to an XJ kit, but the product and cust. service was top notch from beginning to end.
I'm of the opinion that any company can put out a crap product from time to time, or can have a crap design as part of a kit.
Example:
-Rubicon express sway bar disconnects
-Rough country control arm joints
-old style OME shocks (I had 3 start leaking catastrophically on a Suzuki grand vitara, doing very light wheeling and freeway driving)
etc, etc.
If the company recognizes that fact, makes it right with an under-warranty replacement, and/or replaces the product with a better design free of charge (as was the case with Rough country, if I'm not mistaken) I think that's what defines a "good" company to deal with. I know Rusty's has bought a lot of machining/Milling/laser cutting equipment in the last few years in an attempt to raise the bar quality-wise, whilst keeping shelves stocked with products to meet higher demand.
That in itself is pretty legit..I've seen a bunch of companies start to become popular, and simply not have the coin or foresight to do the same. Usually results in long ship times or crappy, rush-job quality.
my .02 cents
I had some questions about the install being a newb at the time, and Rusty himself got on the line and talked to me for about 20 mins, "southern twang" and all. Like I said, it was very simple compared to an XJ kit, but the product and cust. service was top notch from beginning to end.
I'm of the opinion that any company can put out a crap product from time to time, or can have a crap design as part of a kit.
Example:
-Rubicon express sway bar disconnects
-Rough country control arm joints
-old style OME shocks (I had 3 start leaking catastrophically on a Suzuki grand vitara, doing very light wheeling and freeway driving)
etc, etc.
If the company recognizes that fact, makes it right with an under-warranty replacement, and/or replaces the product with a better design free of charge (as was the case with Rough country, if I'm not mistaken) I think that's what defines a "good" company to deal with. I know Rusty's has bought a lot of machining/Milling/laser cutting equipment in the last few years in an attempt to raise the bar quality-wise, whilst keeping shelves stocked with products to meet higher demand.
That in itself is pretty legit..I've seen a bunch of companies start to become popular, and simply not have the coin or foresight to do the same. Usually results in long ship times or crappy, rush-job quality.
my .02 cents
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