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That's where I've made all of my Bilstein purchases. Overall I was happy with my purchases from them. Only downside I can think of is at the time the sales staff didn't seem terribly knowledgable with advanced shock questions and would refer you to Bilstein's tech support. So the price is right, but the product support was thin.
Perhaps you have a lower set of expectations than I do when ordering a specialty item. If I called a different vendor such as PolyPerformance, there will be someone on staff with a good grasp of the subject matter.
Similarly if I contact a reseller of computer equipment, I would choose a reseller with a decent grasp and understanding of the products they sell, instead of me having to call the manufacturer directly. This type of service is a value adder.
Ultimately when I had my dealings, I had to call Bilstein where there were only 2 tech support people and they both were out of office helping race teams prep for a race. So I had to kill 7-10 days to get a response to my questions.
I'm not knocking the reseller, just stating at the time they didn't offer much in the way of product support, which offset the money-savings they offered. Some won't be bothered by this while others would.