Several years ago when I decided to raise the jeep, I was looking for a deal on some adjustable control arms. I found a steal on Ebay. They were Rusty's Offroad CA's Uppers and Lowers, both adjustable. The price was right so I snagged them. I've ran them up until recently without any trouble. When I did have trouble, here's what I found:
No good.
I was asked if I'd contaced Rusty's. No, I hadn't, I didn't even buy them from him. In my opinion he has no obligation to me at all.
I work at a headlamp factory (OEM stuff) and I kinda enjoy seeing how our products hold up in the field. I thought Rusty may apperciate the same. So, I sent him (Rusty) an email with pictures. I explained that I purchased the CA's off of eBay, that they were new in the original packaging and that I was the first to install them. I told him how long I've ran them and it was on my DD that was wheeled whenever I could afford it. I further explained that I like to see how the products that leave my factory hold up in the field and thought that he may apperciate the same information. I stated that I wasn't sending the email to bitch, moan or complain......just information that I thought he may find useful.
The next morning, my phone rang. It was Rusty. He said that my arms were pretty old and several designs ago. He offered to repair the arms and if I would send him the arms, he would replace the frame end with their new forged flex joints.....AT NO CHARGE TO ME! All I needed to do was get the arms to him. I sent them to Rusty on the 19th and I recieved my freshly repaired arms today. That's really a pretty quick turn around.
I know Rusty gets alot of bad press here on
sometimes. I just wanted to share this story for others to see he's not all bad. I just talked to the man himslef and he took great care of me, and I apperciate it. He could have not responed to me at all and put it in file 13 but, he didn't. I didn't even buy the arms from him! However, I have bought several other things in the past from him. This is the first time I've ever had any trouble with his products. So, if you have issues, be civil, and provide the facts, and he'll treat you right.....at least he did me. If you do have trouble with something, ask to speak to the man himself.
Please don't turn this into your own personal rant, that's not my intent. I just wanted to share my dealings with Rusty. Being as I see alot of negative threads on Rusty's I thought it was time he got some positive press.
One of the freshly repaired arms:
Hale