Old thread but I thought I'd give an update. I contacted RC once again to try and resolve the shackle angle problem. I'm aware that I could buy relocation brackets etc, but frankly, I want to hold RC accountable and see how far I can push them to resolve their own problem first. Here is my latest chat:
[Mitch] Hello, how may I help you?
[Neil Grover] Hi, I installed the XJ x-series 4.5 lift last October. I wasn't happy with the shackle angle in the rear (see here:
http://i4s.ca/photo/picture.php?/944/category/7 )
I had chatted with you guys a couple months back and was told you were working on a fix?
[Neil Grover] Any news on that? My shackle angle is still horrible ( pointing the wrong direction )
[Neil Grover] I was chatting with Jimmie. Just found some history. The chat was on October 2nd
[Neil Grover] "If he is willing to wait just keep his info until we have a solid fix"
[Neil Grover] Just wondering if there is a solid fix yet
[Mitch] sorry I was on the phone neil
[Neil Grover] np
[Mitch] let me get you to him
[Jimmie] Hello, how may I help you?
[Jimmie] what was this on
[Neil Grover] Jeep Cherokee XJ
[Neil Grover] 1997
[Neil Grover] I bought the X-Series 4.5 inch lift from Alberta Engine & Parts (
http://albertaengine.com/ )
[Jimmie] we are waiting on the new springs its going to be around 8-12 months out
[Neil Grover] Do you have the text I typed to Mitch? I was just describing my shackle angle dilema
[Jimmie] to fix the problem the shackle relocation kit would fix it
[Neil Grover] So my gripe boils down to this then: I paid for a kit that was advertised to work without any relocation kit. I put it in and the shackle angle is... very wrong. Now I have to pay for another one of your products to fix it?
[Jimmie] thats all I have at the time to fix it until I get the new springs in
[Neil Grover] Does that seem OK to you? No really? wouldn't you be a tad upset if you were in my shoes?
[Neil Grover] I'm not the only one complaining .. so is this how you guys deal with this engineering mishap with other customers? I'll bet they aren't happy either.
[Jimmie] what you will need to do is call in and speak to a manager thats all I can do
[Neil Grover] what about this guy:
http://naxja.org/forum/showthread.ph...kle+relocation
He ordered his kit recently. I'm curious about this quote: "When I ordered my lift I was told the springs are now longer and softer"
[Neil Grover] are the springs that are shipping now longer and softer?
[Jimmie] they have not been changed yet
[Neil Grover] Can you please take this chat and forward it to your manager. I can't call right now and I want the history of this chat to be forwarded to him/her.
[Jimmie] I dont have a way to do that
[Neil Grover] What his his email?
[Neil Grover] typo. should have been "what is his email"
[Jimmie] *censored*@roughcountry.com
[Neil Grover] Ok thanks Jimmie. I guess you've done all you're going to do for me. I'll email him this dialogue and see where it gets me.
[Jimmie] No problem, have a great day!
I emailed the manager. I'll update this post if I hear back from him.