First off, here is the recent mailers that I have received lately from Direct TV.
http://s216.photobucket.com/albums/cc187/osue077/Direct%20TV%20Flyer/
Look at them first before you read the rest of this.
I have been receiving some mailers to change back to Direct TV and the prices were seeming pretty good so when Dish raised our rates again, we decided to look into it. The representative that I talked to at Direct echoed everything that was on the flyer that we had received, discussing many times that I was a returning customer and that the flyer that I had offered a 5 dollar discount to switch back. The price on the mailer ended up being a better deal than Dish. So we went ahead and signed up for the service. To get one of the promotional deals, you have to sign up for auto bill pay, which is a convenience to me anyways but that is where they set the trap. I logged onto their website and verified the terms and the agreed price that was listed under my account online. All of the prices were as we discussed and viola, it was done. You get charged for the first month of service the day you set up the service. That morning, I was charged 5 dollars more than what was agreed upon and quoted and for some strange reason, I could not see the account information and the statement for the amount that I was charged that I previously could when I signed up the day before. I instantly called them and the said that their web site was experiencing some temporary issues. I questioned the difference in charges and was told that there was an additional fee to the “free” movie packages that was offered. So I quickly wanted the “free” movies removed from the service so that the 5 dollar fee would be done and over with. I was then told by the customer service person that I could not remove the “free” movies for the first month. This was lie #1.
A couple days later, after the installer had came out and connected the service, I received an email with the statement for the amount that was charged and the package that I had subscribed to, Choice Extra 210 channels, was 5 dollars more than what was quoted to me on the flyer and what I had authorized online. This time when I called, the person that I talked to told me that they did not offer me the package at a discounted rate and that they do not extend any discounts to returning customers. This was lie #2.
So I asked to talk to his manager and he explained to me the same thing and said that they did not ever offer any discounts to anyone returning to Direct TV. This was lie #3.
I was completely floored by this so I called back and reached a different “manager” and he told me the same thing. He explained to me that if I did indeed have a mailer that I could fax it to him but the fax # that he gave to me ended up being bogus and would not answer when I tried. This was lie #4.
Last resort, I emailed their customer service and here is the discussion.
http://s216.photobucket.com/albums/cc187/osue077/Direct%20TV%20Flyer/
Look at them first before you read the rest of this.
I have been receiving some mailers to change back to Direct TV and the prices were seeming pretty good so when Dish raised our rates again, we decided to look into it. The representative that I talked to at Direct echoed everything that was on the flyer that we had received, discussing many times that I was a returning customer and that the flyer that I had offered a 5 dollar discount to switch back. The price on the mailer ended up being a better deal than Dish. So we went ahead and signed up for the service. To get one of the promotional deals, you have to sign up for auto bill pay, which is a convenience to me anyways but that is where they set the trap. I logged onto their website and verified the terms and the agreed price that was listed under my account online. All of the prices were as we discussed and viola, it was done. You get charged for the first month of service the day you set up the service. That morning, I was charged 5 dollars more than what was agreed upon and quoted and for some strange reason, I could not see the account information and the statement for the amount that I was charged that I previously could when I signed up the day before. I instantly called them and the said that their web site was experiencing some temporary issues. I questioned the difference in charges and was told that there was an additional fee to the “free” movie packages that was offered. So I quickly wanted the “free” movies removed from the service so that the 5 dollar fee would be done and over with. I was then told by the customer service person that I could not remove the “free” movies for the first month. This was lie #1.
A couple days later, after the installer had came out and connected the service, I received an email with the statement for the amount that was charged and the package that I had subscribed to, Choice Extra 210 channels, was 5 dollars more than what was quoted to me on the flyer and what I had authorized online. This time when I called, the person that I talked to told me that they did not offer me the package at a discounted rate and that they do not extend any discounts to returning customers. This was lie #2.
So I asked to talk to his manager and he explained to me the same thing and said that they did not ever offer any discounts to anyone returning to Direct TV. This was lie #3.
I was completely floored by this so I called back and reached a different “manager” and he told me the same thing. He explained to me that if I did indeed have a mailer that I could fax it to him but the fax # that he gave to me ended up being bogus and would not answer when I tried. This was lie #4.
Last resort, I emailed their customer service and here is the discussion.
