Wakeboy1990
NAXJA Forum User
- Location
- Canada
Im not sure if this is the rights forum to be placing my comments but i just wanted to get them out there. I have been in the process of a build on my 98 Cherokee. After spending numerous hours on the internet looking at bumpers i decided to go with Logans Metal Products. The design is nice and very cost affordable. The problem is i would rather have spent the extra money and gone with Hanson bumpers after the problems i had dealing with them. First of all i had troubles reaching them starting a week after i had placed my order for the bumpers. Leaving messages and sending e mails i had very little success reaching them. I was told three to four weeks and i would have the product. Three months later i had still not recieved either of my bumpers let alone a phone call from logans informing me of the delay. Finally i reached Jamie who notified me that there had be a problem with shipping costs and they were trying to ship them via fedex so they would not have to pay extra using USPS. I finally recieve my bumpers and and the powder coating is scratched and there is a huge dent in my front bumper. I call Jamie to notify her and she assures me a claim will filed with fedex and i should be recieving some money back. This process was supposed to take three weeks. After the three weeks i call Logans and leave a message. I get no response. Then i call fedex to see where my claim is at and become aware of the fact that Logans has not filed a Claim on my damaged bumpers. After 21 days the recipient of a product can not file a claim. This amount of time had already passed and i needed Jamie to file the claim so i could recieve so compensation for the damages. 5 emails, about 15 voice messages and three months later i still have not herd from them. Seeing as i live in Canada there is not much i can do but keep calling and inform others of the problems i had with Logans Metal Products. The worst costomer service i have ever had and just an awful experience all around. Spend the extra money and deal with a reputable company. Logans Metal products is a joke!