Recent content by TrueBlueXJ

:dunno:

Sense of entitlement? I want nothing. Whining? I'm informing, not whining. They didn't have to offer me even one coil, but they did, and marked their offer with concerns. I don't want an offer with a "but", I want a complete offer or no offer at all. Even if I got a free set of coils, which I...

That's the last wrap of the coil, not a pebble. And the retainer's over the spring, not under. How the hell would the coil even sit if it was on top of the retainer? The coil shifts around now that it's broken, and on lunch I noticed it's shifted its way clockwise so the break is now separated...

The point of online forums is to share experiences, positive or negative. My experience has been shared. Some agree, some don't, and others don't even get the point. This is what I expected, and the plan has always been to get Rough Country springs at vendor cost and move on. That hasn't...

I want them to tell me they'll look into it. I'd LIKE to know when they have looked into it, and I'd LIKE to see a bulletin in six months that says their springs, shocks, something, are new and improved. For them to immediately address the same condition in both cases tells me that they know of...

You must have missed the part where I never asked for one, let alone two, springs until he offered one but was "concerned." That's my core issue with RE - concerns, no action.

That's my point. If you're so concerned you'd warranty them as a set. If you're only giving me one spring, then your "concern" about the Jeep's camber sounds more like a sales pitch for spring number 2.

The shocks were booted. Some say this was my problem ... who knows. I'll gladly buy from RE again if they start making a better product that stands up to the conditions where I live. Until then, there's plenty of other shops around.

That's what I think customer service is, and kudos to them for that. I've already said that I see his point - one broke, replace one. I get that. Move on. I don't want one spring, I don't want two springs, I want him to address his "concerns." I was already pissed that I was asked about road...

I went in with no expectations of getting anything. My original e-mail never asked for a replacement, only voiced my concerns that a coil spring broke on a highway-rider and that this was the second product that's failed on the Jeep. I did expect some approximation of "customer service"...

I don't care if they give me one, two, or twelve springs at this point. I'm not really interested in putting anymore RE products on my Jeep. Plenty of people have had positive encounters with their products - I haven't, so that's that. Time to try something different. I personally think a new...

The shocks were a year old when they started to leak, and after 18 months the shock in question would no longer compress. I actually ran on three shocks for a while because it was ten times smoother. I can honestly see it from both sides - one spring broke, so replace one spring. But from my...

During our initial phone conversation, he said "Yeah it's definitely not normal, but we've seen it happen a few times." So apparently this isn't the first time a coil spring has broken in half ...

I'm friends with a Rough Country vendor who's already offered to get me a set at his cost. RE offered to prorate me the second spring for $50, but I'd rather take my money elsewhere.

Hey gang. I haven't been around the forum in some time, but I thought this warranted a comeback. After all - isn't this what public forums are for? I shared my experience on my local forum, and the consensus there was: take it to NAXJA. Long story short - Rubicon Express won't ever get another...