agent98
NAXJA Forum User
- Location
- El Sobrante
Warning 4WP in Oakland adds charges to purchases that are not itemized on receipt.
assgas:
assgas:
Ordered a Hanson front bumper through 4WD.com and to save on shipping I could pick it up at one of their 60 nation wide stores which is 4WParts of coarse. I picked Oakland being it's the closest. The manager called me 2 days later saying the manufacturer had it in stock and that it should be at the store in 3 days. He'd call me when it arrived. 6 days went by and no call so I stopped by store since I was in the east bay...it was there! I was already to do battle over any additional charges...there were none! Got the bumper and off I went.
Very surprising after the ordeal I went through last August trying to get a TeraFlex rear bumper for my JK Rubicon. I never did after 2 1/2 months...multiple phone calls...rude sales people on the phone. I realize now that TeraFlex was having problems getting stuff out at the time, but don't tell me that it's in their...4WP warehouse and will be at the store in 2 days. I went to the TransAmerica warehouse in Union City and they said it was at the store! They wanted to charge me a restocking fee for a bumper that wasn't even there or even shipped! :nono:
Problem is they're BIG and control too many other 4WD parts places from behind the scenes through ownership or wholesale supplier. Even when you don't want to deal with them, you probably are! :bs:
Well,
I just received a call from one of our customers about this thread.
I don't really know what to say.I have been working for 4wp for about 11 years and have seen so many things happen. I can relate to some of the issues i see on here and of course it makes me confused even a little sad.
I cannot fix what i don't know about. So I figured i would throw out my number and open my office door to anyone with questions or issues. I am here for anyone that needs assistance. Please feel free to contact Pete or Mike at 510-436-4985. If for some reason Pete or Mike is the issue Please give us another chance to make it right.I'm a normal guy that goes four wheeling ,drinks be*r , shops at stores , ect ect.
Thanks Pete.