My Limited failed the emissions test and when I requested the build sheet it had a 561 Federal Emissions Recall - Oxygen Sensor - Incomplete at the top along with a Brake Pedal Shift Interlock - Incomplete.
I made an appointment at the dealer (Lithia Dodge in Renton, WA) on Thursday for 8:45am. I tell the guy not to worry with the Brake thing. I like it just the way it is. I leave catch a bus to downtown Seattle and roam around until 1 pm and go back and wait. No one will tell me what is up with my jeep.
Finally at 4:30 I go into the garage and demand to know. The guy tells me the 1st brake interlock part they got in was busted and just got in the second and it would be done in 30 minutes. Wife has to be at work at 6pm, she has kids and doesn't drive. At 5:30 still having problems and wife calls cab. At 6:30 guy comes in waiting room and says it is ready. Meanwhile oldest son is also missing his band concert that he is supposed to play in.
I go out and my quater panel is pushed in by the front door. I open my door part way and it hits the quarter panel, the hinge is busted. He tells me to crawl over the passenger seat and bring it back tomorrow. I am 6'2" and 300lbs. I do as told and start to go. Notice Part-Time light on dash. Try to shift out and it won't. I tell him I can't drive it home like this. He says he will give me a loaner. I then try to roll up the window and all it does is make clicking noises. I am really pissed now.
He loans me a 02' Durango for the night. I go get the kids and go home. In the morning I take the kids to school and start to head after my wife. A police car pulls up behind me and lights me up just after I drop off my 2nd son. He asks for license and registration. I tell him it is not mine, a dealer loaner. I check and no paperwork anywhere. He says the tabs expired in July, 2003. I say no way and he shows me. I tell him the story, show him the key ring with the codes on it and the paper that the put on the floor boards. I tell him I just have to get my wife and go straight to dealer.
Dealer calls cell on the way back after second cop pulls me over for tabs. Says every thing is done and ready. I go down. Quarter panel is still pushed in and hinge is still broke. Window works. Didn't replace O2 sensor, tested fine. Shift interlock not working cable needs to be replaced. Service Manager says won't do anything about door and doesn't care that I got pulled overt. Try to drive away really mad after telling Service manager that I will be back with sign out front from 9 am- 3 pm every weekday. Transmission still in part-time just disconnected the light.
I go tearing into the garage the wife running behind screaming "Marc, Honey, Stop don't do it. It's not worth it. mechanics scatter like cockroachs in a New York apartment when you turn the lights on. Leaving 2 really scared assistant managers behind the counter to say we will fix the transmission now. Have it ready in 15 minutes. Tranny now works. Refuse to give me customer survey, wife calls corporate woman asks me to give them 24 hours, I say yes but still going to pick up insulated coveralls and a protest permit just in case.
Hinge would take 20 minutes to fix. I think they either leaned on it or backed up with the door open. Quarter panel just needs someone to push it out with a hand. I don't want paint or anything. I could get it fixed for the price of a couple of beers.
Spent $128 on coveralls, $25 and 4 hours on the sign. I work from home at nights. Will be there on monday-friday with the sign. I am willing to spend a couple of grand to make these people my hobby all because of an arrogant Service Manager and a busted hinge. I get madder every time I open the door and it makes that noise when it rubs on the quarter panel.
I made an appointment at the dealer (Lithia Dodge in Renton, WA) on Thursday for 8:45am. I tell the guy not to worry with the Brake thing. I like it just the way it is. I leave catch a bus to downtown Seattle and roam around until 1 pm and go back and wait. No one will tell me what is up with my jeep.
Finally at 4:30 I go into the garage and demand to know. The guy tells me the 1st brake interlock part they got in was busted and just got in the second and it would be done in 30 minutes. Wife has to be at work at 6pm, she has kids and doesn't drive. At 5:30 still having problems and wife calls cab. At 6:30 guy comes in waiting room and says it is ready. Meanwhile oldest son is also missing his band concert that he is supposed to play in.
I go out and my quater panel is pushed in by the front door. I open my door part way and it hits the quarter panel, the hinge is busted. He tells me to crawl over the passenger seat and bring it back tomorrow. I am 6'2" and 300lbs. I do as told and start to go. Notice Part-Time light on dash. Try to shift out and it won't. I tell him I can't drive it home like this. He says he will give me a loaner. I then try to roll up the window and all it does is make clicking noises. I am really pissed now.
He loans me a 02' Durango for the night. I go get the kids and go home. In the morning I take the kids to school and start to head after my wife. A police car pulls up behind me and lights me up just after I drop off my 2nd son. He asks for license and registration. I tell him it is not mine, a dealer loaner. I check and no paperwork anywhere. He says the tabs expired in July, 2003. I say no way and he shows me. I tell him the story, show him the key ring with the codes on it and the paper that the put on the floor boards. I tell him I just have to get my wife and go straight to dealer.
Dealer calls cell on the way back after second cop pulls me over for tabs. Says every thing is done and ready. I go down. Quarter panel is still pushed in and hinge is still broke. Window works. Didn't replace O2 sensor, tested fine. Shift interlock not working cable needs to be replaced. Service Manager says won't do anything about door and doesn't care that I got pulled overt. Try to drive away really mad after telling Service manager that I will be back with sign out front from 9 am- 3 pm every weekday. Transmission still in part-time just disconnected the light.
I go tearing into the garage the wife running behind screaming "Marc, Honey, Stop don't do it. It's not worth it. mechanics scatter like cockroachs in a New York apartment when you turn the lights on. Leaving 2 really scared assistant managers behind the counter to say we will fix the transmission now. Have it ready in 15 minutes. Tranny now works. Refuse to give me customer survey, wife calls corporate woman asks me to give them 24 hours, I say yes but still going to pick up insulated coveralls and a protest permit just in case.
Hinge would take 20 minutes to fix. I think they either leaned on it or backed up with the door open. Quarter panel just needs someone to push it out with a hand. I don't want paint or anything. I could get it fixed for the price of a couple of beers.
Spent $128 on coveralls, $25 and 4 hours on the sign. I work from home at nights. Will be there on monday-friday with the sign. I am willing to spend a couple of grand to make these people my hobby all because of an arrogant Service Manager and a busted hinge. I get madder every time I open the door and it makes that noise when it rubs on the quarter panel.
The service manager already knows to steer clear of me and vanishes when I walk in to buy parts or something.
