They were specifically told that the drive containing the data was to be unplugged. They did not follow that specific instruction. They gave me the the server back with no data... and the VP of the company himself to me he did the work, and that there was never any data on the drive. He lied, as I had verified the data was infact there, and valid.
It turned out to be a very long day. Their techs gave up. I had to learn how to recover the data myself, with no physical access to the machine. I think I worked 2 days straight on the issue. I did recover the "data the was never there". LOL.