The issue is a poorly designed shift lever that is not intuitive to use. They over complicated the shift lever. Do a search on YouTube for Jeep shift lever. The engineers that designed this wore idiots. The engineers that allowed it to be implemented are idiots. They did not take into account to human interaction.
https://www.youtube.com/watch?v=2FYtLLJ8nII
https://www.youtube.com/watch?v=2FYtLLJ8nII