96xjeeper
NAXJA Forum User
- Location
- Fort Leonardwood, MO
A friend of mine ordered a pair of TJ bumper from this place in May. He received both in Aug and the front fit and looked great but the rear was absolutly not a correct fit. He contacted Nate on several occasions and Nate told him to dispose of the old bumper and a new one was in the mail. It is now Oct and no rear bumper. He has been trying to contact Nate for the past 6 weeks or so with no success. I am spreading this post around to warn folks about poor customer service and poor buisness practices, and maybe see if the internet jeep community can get something done.
Heres his post from our club site:
I ordered a set of bumpers from this guy on May 15th 2009. Received them in August and the rear one did not fit. Have been told by Nate himself that he was sending out a replacement one on two different occasions which has never happened. Have not been able to get a hold of him for about 6 weeks. I have been emailing and calling him at least twice a week. My last email on Tuesday October 6th 2009 informed him that he has until the end of the week to show verification/proof that the replacement bumper has shipped or I am contacting his local police department which I will be doing in the morning.
Communications have been nearly non existent during the entire process and the rear bumper did not fit, not even close. He seems like a nice guy, but when you send out stuff this slow that doesn't fit and you are impossible to contact tells me otherwise about the operation of his business. Don't try to save money by ordering from this guy, the customer service and prompt delivery times are worth the extra cash from all of the other places that sell bumpers. I feel I have been more than patient with the entire situation and am just ready to get through it in which ever way puts me back at even whether it be receiving the bumper or the refund for the rear bumper and shipping. If anyone is close to this location, or knows this guy tell him the guy from order number 739 needs him to contact me. Or PM me for my number if you care to stop by his place and give me a call so I can talk to him. Will update as the story progresses.
This is the site and his contact info from the site.
http://www.nates4x4.com/catalog/
Nate's Welding
312 E. Lyon Road
Midland, MI 48640
989-708-9482
Heres his post from our club site:
I ordered a set of bumpers from this guy on May 15th 2009. Received them in August and the rear one did not fit. Have been told by Nate himself that he was sending out a replacement one on two different occasions which has never happened. Have not been able to get a hold of him for about 6 weeks. I have been emailing and calling him at least twice a week. My last email on Tuesday October 6th 2009 informed him that he has until the end of the week to show verification/proof that the replacement bumper has shipped or I am contacting his local police department which I will be doing in the morning.
Communications have been nearly non existent during the entire process and the rear bumper did not fit, not even close. He seems like a nice guy, but when you send out stuff this slow that doesn't fit and you are impossible to contact tells me otherwise about the operation of his business. Don't try to save money by ordering from this guy, the customer service and prompt delivery times are worth the extra cash from all of the other places that sell bumpers. I feel I have been more than patient with the entire situation and am just ready to get through it in which ever way puts me back at even whether it be receiving the bumper or the refund for the rear bumper and shipping. If anyone is close to this location, or knows this guy tell him the guy from order number 739 needs him to contact me. Or PM me for my number if you care to stop by his place and give me a call so I can talk to him. Will update as the story progresses.
This is the site and his contact info from the site.
http://www.nates4x4.com/catalog/
Nate's Welding
312 E. Lyon Road
Midland, MI 48640
989-708-9482
