Buyer beware! The system was bought for me as a gift 6 months ago. I had it installed 5 months ago and checked the power and ground connections myself. 4 months later the first fan went out causing it to overheat while the a/c was on. I emailed the company to ask about the warranty. To this day still no reply on that email. And there isn't a contact number to reach anyone. A month later the other fan went out and left me immobile. Once again I wrote the company and waited a week. A week is a long time to be down a vehicle. And still no response. So I checked the BBB, and come to find out they are not accredited for not honoring warranties.
FF Dynamics Review - Fans - Repair in West Long Branch, NJ - BBB Business Review - BBB serving New Jersey. So I sent the company a threatening email saying I would put them on blast if they didn't honor their warranty, especially after I sent them all my information about my system and the warranty. They wrote back they they never received it, and that they wouldn't help me because my email was rude and threatening. Hey atleast they replied to this one! In fact here it is;
Hello Joshua,
We do not deal with threats of bad reviews on forums and we do not deal with people who tell how to run our business and try to tell us the correct way a warranty should be handled. Go tell Sony, Pioneer, Sharp that they are all also doing it wrong when it comes to warranty service, that to have items being registered for warranty work to be handled. If you would have taken 2 minutes out of your day to fill out the warranty card and sent it to us so we know, where, what, when and from whom you purchased from, along with if this was a refurbished system or a new system or a used system. We have no way in verifying anything you say, without registering your product when you purchase the system. Your emails to us have been rude and demanding and you still have not provided any proof that you own the system and which system it was. We will not send you any free parts, period. You may do what you like on the forums, we have a loyal following and we do not believe, that one bad apple will do any damage to our company. People are much smarter than to take the words of an irate forum user that has a chip on his shoulder.
Thanks!
FFD
As you can see they are rude themselves, and have not even offered a solution that would allow me to purchase just the motors. And yes the relays get hot and burn out I've already replaced them once. But in the end it was the motors burning out that left me immobile for over a week now. My advice is to find a reputable company. I'm glad I could share my experiences to warn potential buyers.
Josh