dennisgrimm
September 17th, 2006, 18:25
Let me preface this rant by saying that this was the 4th time I have ordered from Rusty's and every prior instance I got the right part on time. However, this instance was so bad, I will never order from them again. I am only writing about it now because I finally have the parts. If I had ordered through e-bay I could post feedback. Since I didn't, this is where I am posting my opinion.
5 months ago (early April) I ordered gears and truetracs for my 8.25/d30 from Rusty. Never received a receipt or tracking number, despite calling numerous times. I quickly received the gears and install kits. No diffs.
Called Rusty. He says UPS lost the package. Wait 2 weeks for the "investigation". 2 more weeks for Rusty to get reimbursed. He says he shipped them, no tracking number.
Wait a week, call back, get a tracking number that says "billing information received, contact shipper". Call UPS, they say no shipment was ever sent. Call Rusty, he says his the shipment was being drop shipped by his supplier, told to wait.
Two weeks later Rusty is telling me he doesn't trust his supplier and the diffs would be drop shipped from another supplier.
Two weeks later Rusty tells me he doesn't trust his second supplier and the diffs would be shipped by him. Gives me a tracking number. Package actually shipped this time. Takes a week to get to me.
4 months after ordering a package containing ONE diff arrives. It is a detroit locker not a truetrac (see post http://www.naxja.org/forum/showthread.php?t=95685 ). At this point I have almost given up. I call Rusty and tell him I am keeping the detroit because I don't trust him to ship the truetrac if I return it and where is my other diff?
Rusty tells me it must be stuck at the border and gives me a second tracking number. I specifically ask if the second diff was ever shipped and he reassures me that it was. 2 hours later the tracking number indicates the second package was just shipped. A week later I receive the rear truetrac.
Through it all Rusty was reasonable on the phone. Always seemed concerned and willing to do whatever it took to make the situation right. But there was no follow through. I know that I was out right lied to numerous times. I think the talk is why some people have such good experiences with them.
I am writing this to warn people of my experience. 3 of the 4 times I ordered from them were filled in a timely fashion with the correct parts. But the 4th time was a disaster, and I get the impression I am not the only one:
http://www.naxja.org/forum/showthread.php?t=2933
http://www.naxja.org/forum/showthread.php?t=69598
http://www.naxja.org/forum/showthread.php?t=81391
I know that every person and business makes mistakes, no one is perfect. But this was just plain nuts. I will never order from them again and hope that anyone that does order from them doesn't have to go through what I did.
5 months ago (early April) I ordered gears and truetracs for my 8.25/d30 from Rusty. Never received a receipt or tracking number, despite calling numerous times. I quickly received the gears and install kits. No diffs.
Called Rusty. He says UPS lost the package. Wait 2 weeks for the "investigation". 2 more weeks for Rusty to get reimbursed. He says he shipped them, no tracking number.
Wait a week, call back, get a tracking number that says "billing information received, contact shipper". Call UPS, they say no shipment was ever sent. Call Rusty, he says his the shipment was being drop shipped by his supplier, told to wait.
Two weeks later Rusty is telling me he doesn't trust his supplier and the diffs would be drop shipped from another supplier.
Two weeks later Rusty tells me he doesn't trust his second supplier and the diffs would be shipped by him. Gives me a tracking number. Package actually shipped this time. Takes a week to get to me.
4 months after ordering a package containing ONE diff arrives. It is a detroit locker not a truetrac (see post http://www.naxja.org/forum/showthread.php?t=95685 ). At this point I have almost given up. I call Rusty and tell him I am keeping the detroit because I don't trust him to ship the truetrac if I return it and where is my other diff?
Rusty tells me it must be stuck at the border and gives me a second tracking number. I specifically ask if the second diff was ever shipped and he reassures me that it was. 2 hours later the tracking number indicates the second package was just shipped. A week later I receive the rear truetrac.
Through it all Rusty was reasonable on the phone. Always seemed concerned and willing to do whatever it took to make the situation right. But there was no follow through. I know that I was out right lied to numerous times. I think the talk is why some people have such good experiences with them.
I am writing this to warn people of my experience. 3 of the 4 times I ordered from them were filled in a timely fashion with the correct parts. But the 4th time was a disaster, and I get the impression I am not the only one:
http://www.naxja.org/forum/showthread.php?t=2933
http://www.naxja.org/forum/showthread.php?t=69598
http://www.naxja.org/forum/showthread.php?t=81391
I know that every person and business makes mistakes, no one is perfect. But this was just plain nuts. I will never order from them again and hope that anyone that does order from them doesn't have to go through what I did.