OMG! Rusty's shipping costs are outrageous!

[jeepintexas]

Hey guys, what's with the shipping costs from Rusty's?
It's been about 5 years since i've ordered my very first lift kit for my 87, and the shipping has risen drastically! I ordered my 3" suspension back in April 2005, the shipping at that time was $45 IIRC. I did a mock up a few minutes ago to see how much the total would be for a system for my 91 DD, and now the cost is stupid high. $166 for UPS ground, how crazy is that! This is a list of the things I had planned on ordering, after seeing the shipping quote, i'm afraid i'm going to have to look elsewhere. It really does suck, for me and for Rusty. :rattle:I am a loyal customer, and I stand by his products, as they've never failed me.:rattle:

3" Spring Pack System
Steering Stabilizer
Adjustable Tracbar

[hubs97xj]

This is the calculated shipping off the website? According to quite a few folks, the website shipping is inflated.

[jeepintexas]

yep, that's the calculated shipping costs.

[Starboard M]

Look at other options. cRusty is not the place to buy suspension parts.

[Boatwrench]

Look at other options. cRusty is not the place to buy suspension parts.

Why do you say that?

[WB9YZU]

Look at other options. cRusty is not the place to buy suspension parts.

Enough with the Sponsor/Manufacture bashing! It's against common sense, and it's against Forum Policy.

Ron

[NW-ZJ-SCOTT]

Why do you say that?
Reviews and first hand expeiriance.. when people get screwed over.. do they not have the right to express the freedom of speach and Throw a warning out there..

[hubs97xj]

yep, that's the calculated shipping costs.

Call them tomorrow, and ask about the same order- you'll probably get a lower number from an actual person. If not, try another sponsor and/or vendor. Quite a few outfits will sell a part for less, and charge more for shipping, or offer free shipping while charging more for the parts. Others will match a competitor's lower price, but only if you ask. Otherwise, they're more than happy to charge you more for the same stuff. Standard retail practices- nothing specific to Rusty's.

[Coastie]

Hey guys, what's with the shipping costs from Rusty's?
It's been about 5 years since i've ordered my very first lift kit for my 87, and the shipping has risen drastically! I ordered my 3" suspension back in April 2005, the shipping at that time was $45 IIRC. I did a mock up a few minutes ago to see how much the total would be for a system for my 91 DD, and now the cost is stupid high. $166 for UPS ground, how crazy is that! This is a list of the things I had planned on ordering, after seeing the shipping quote, i'm afraid i'm going to have to look elsewhere. It really does suck, for me and for Rusty. :rattle:I am a loyal customer, and I stand by his products, as they've never failed me.:rattle:

3" Spring Pack System
Steering Stabilizer
Adjustable Tracbar

I've only bought one thing from Rusty's it was a trac bar and I had it to my door in 2 days for less than 30 bucks and the guy I ordered it from shipped it himself since I ordered it to late in the day to get normal shipping. (I needed it for a trip the coming weekend)

[REWSTER]

when i ordered my 3" kit, i looked it up on line for one price and when i called them shipping was different
i say call them, cant help to talk to a real person any ways

[ffjosh]

They wanted $45 for shipping on a handful of parts. I called them and he lowered it to $20.

I would call

[Darky]

Look at other options. cRusty is not the place to buy suspension parts.

Enough with the Sponsor/Manufacture bashing! It's against common sense, and it's against Forum Policy.

Ron

Reviews and first hand expeiriance.. when people get screwed over.. do they not have the right to express the freedom of speach and Throw a warning out there..

Freedom of speech is not guaranteed on an online forum. If the owners of the forum don't like what you're saying, they can restrict it with rules or just delete it.

However, the main issue for me would the bashing of a sponsor with no explanation. For example, maybe instead of just saying the "cRusty's is not the place to buy suspension parts", expound and give your experience. No one can fault you for sharing your experience with a manufacturer, but sponsors may get mad and stop supporting our site if all they see is people bashing them without at least explaining why.

[DrMoab]

I wouldn't buy anything from Rusty's either however....Have you tried to ship anything lately? UPS and Fed-Ex shipping charges have gone through the roof the last few years.

[AL BUNDY]

"Have you tried to ship anything lately? UPS and Fed-Ex shipping charges have gone through the roof the last few years. "

When gas prices go up, shipping prices go up. Gas is still at $3 a gallon here.

[Boatwrench]

The main issue for me would the bashing of a sponsor with no explanation. For example, maybe instead of just saying the "cRusty's is not the place to buy suspension parts", expound and give your experience. No one can fault you for sharing your experience with a manufacturer, but sponsors may get mad and stop supporting our site if all they see is people bashing them without at least explaining why.

Eloquently put.

[Mike1331]

only rusty's part i have is a steering box brace, it didn't fit properly, i had to re-drill the holes for it and i still had to put a spacer between the brace plate and the frame. It wasn't fully welded and overall i was disapointed with it. In rusty's defense, i just replaced my engine and had a good portion of the engine, tranny and tcases weight resting on the box brace, it did no fail. I highly doubt my steering box can put any more strain on it than that.

[Starboard M]

Enough with the Sponsor/Manufacture bashing! It's against common sense, and it's against Forum Policy.

Ron
Show me where it is against forum policy to disagree with someone about the quality of a product regardless if they are a forum sponsor or not.

Freedom of speech is not guaranteed on an online forum. If the owners of the forum don't like what you're saying, they can restrict it with rules or just delete it.

However, the main issue for me would the bashing of a sponsor with no explanation. For example, maybe instead of just saying the "cRusty's is not the place to buy suspension parts", expound and give your experience. No one can fault you for sharing your experience with a manufacturer, but sponsors may get mad and stop supporting our site if all they see is people bashing them without at least explaining why.

I agree. I was not clear in my views of cRusty in my original post and should have posted more information, however this is a discussion forum and not a lets praise an inferior product forum.


If you search the intardnet as well as NAXJA you will find countless posts complaining about the quality of Rustys parts. There is a youtube video of the aftermath of a Rustys trackbar breaking on a Wrangler, pictures of trackbars and brackets breaking, control arms ripping off the joints and countless other posts of other issues, shipping being one of them.

One of my friends broke a Rustys track bar bracket on his Comanche the day after he installed it in a parking garage with no wheeling on it, and less than 20 miles on it. Rustys wouldnt warranty it, give a discount on a new one or even acknowledge that the break was their fault. I was with him and we decided that I would drive my Jeep home, take my RE track bar and bracket off, and install it onto his MJ so he could get home and out of the parking garage.


I have been very happy with my Rustys air tube adapter thing, but thats really the only thing I would run from that company.

[bigalpha]

FWIW, here's the quote from the forum rules.


Participants may not use discussions to recommend, praise, or belittle other products or services, or any company; without justification for those opinions expressed. This includes companies recommending other companies. Participants may not solicit the membership for feedback or suggestions on their commercial product or services.

[Starboard M]

FWIW, here's the quote from the forum rules.

I looked and didnt find that, thank you.

[Seiler]

When I ordered my 6.5" LA kit from them, it cost $330 UPS Ground. Granted, that was 2 leaf springs, and 5 very heavy boxes.

http://i25.photobucket.com/albums/c78/xj2/DSC03723.jpg

I have since removed my Rusty's kit, and went with Clayton.

Scott

[Darky]

Show me where it is against forum policy to disagree with someone about the quality of a product regardless if they are a forum sponsor or not.



I agree. I was not clear in my views of cRusty in my original post and should have posted more information, however this is a discussion forum and not a lets praise an inferior product forum.


If you search the intardnet as well as NAXJA you will find countless posts complaining about the quality of Rustys parts. There is a youtube video of the aftermath of a Rustys trackbar breaking on a Wrangler, pictures of trackbars and brackets breaking, control arms ripping off the joints and countless other posts of other issues, shipping being one of them.

One of my friends broke a Rustys track bar bracket on his Comanche the day after he installed it in a parking garage with no wheeling on it, and less than 20 miles on it. Rustys wouldnt warranty it, give a discount on a new one or even acknowledge that the break was their fault. I was with him and we decided that I would drive my Jeep home, take my RE track bar and bracket off, and install it onto his MJ so he could get home and out of the parking garage.


I have been very happy with my Rustys air tube adapter thing, but thats really the only thing I would run from that company.
I didn't mention anything about praising him, I said if you are going to say they suck, say what your experience has been with them.

[Boatwrench]

Thank you BigAlpha. Knew that rule/policy was written somewhere.

I have never purchased a Rusty's product, have no 1st hand experience but the question begs to be asked. If the service & quality provided is so bad, how is it that he remains in business?

$330 shipping UPS ground! OUCH! but that's the cost pass through due to diesel prices climbing.

[jeepintexas]

sorry to have started all this drama guys. :\

[PhotographerMike]

Just a thought about automatic shipping calculations.
It's possible that when you order more than one item the "minimum" shipping charge for each item is automatically added to the "minimum" for all the other items without allowing for combined packaging.
As said above, give them a call, especially when ordering multiple items.

[freerider15]

Enough with the Sponsor/Manufacture bashing! It's against common sense, and it's against Forum Policy.

Ron

:rolleyes:

God if this is the direction NAXJA is going I want nothing to do with it...

[bigalpha]

:rolleyes:

God if this is the direction NAXJA is going I want nothing to do with it...

Nobody is keeping you here.

[stewie]

Freedom of speech is not guaranteed on an online forum. If the owners of the forum don't like what you're saying, they can restrict it with rules or just delete it.

ok, let the site owners sensor it then, not you. oh, and who own the site again?

However, the main issue for me would the bashing of a sponsor with no explanation. For example, maybe instead of just saying the "cRusty's is not the place to buy suspension parts", expound and give your experience. No one can fault you for sharing your experience with a manufacturer, but sponsors may get mad and stop supporting our site if all they see is people bashing them without at least explaining why.

so every time i tell people to stay away from cRustys, i must include statistical data on other peoples experiences and/or list my multiple poor experiences with kRustys? and just because someone is a sponsor doesnt mean that their product(s) are worth a damn.

sorry to have started all this drama guys. :\

a search of rusty, rustys, krustys or crustys will give a wealth of feedback on his products, warranty, shipping, and customer service etc. (only a very small percentage of that is good feedback)

[freerider15]

Nobody is keeping you here.

Yes, thank you captain obvious...

Didn't know NAXJA was turning into Mother Russia when it came to talking about products...

If something sucks, SPONSOR or not...I would wanna know, wouldn't you?

[Darky]

ok, let the site owners sensor it then, not you. oh, and who own the site again?



so every time i tell people to stay away from cRustys, i must include statistical data on other peoples experiences and/or list my multiple poor experiences with kRustys? and just because someone is a sponsor doesnt mean that their product(s) are worth a damn.



a search of rusty, rustys, krustys or crustys will give a wealth of feedback on his products, warranty, shipping, and customer service etc. (only a very small percentage of that is good feedback)
If the forum rules don't allow it, they don't allow it. It's simple. And the BOD runs things, so take it up with them.

If you had a bad experience, say so. It's not difficult. Say, "I'd stay away from them. I had such and such part and such and such happened" or "Search about them, there's been a lot of people with bad experiences." No more difficult than saying, "Stay away from them. They suck." Seriously people, it's not rocket science. If you offer advice, it usually helps to give a reason for it.

[Darky]

Yes, thank you captain obvious...

Didn't know NAXJA was turning into Mother Russia when it came to talking about products...

If something sucks, SPONSOR or not...I would wanna know, wouldn't you?
And no one is saying you can't warn people about a bad product. My logic is, if you do, offer a reason.

[freerider15]

And no one is saying you can't warn people about a bad product. My logic is, if you do, offer a reason.

Sorry, I just have problems with "over sensorship" on forums which is seemingly becoming more and more common....

[Deadwood]

Back to shipping costs?

In recent times I've become a junkyard scavenger and selling/shipping items. The time, materials, and cost of shipping are incredible.

First is the time to estimate what the size and weight of the package will be and provide a shipping charge. Then, for large items I need to buy boxes - they aren't cheap. Tape, tape, tape - I never realized how much tape was used and its not free either. Then the time involved to pack the stuff up and take it to the post office.

Thank the USPS for flat rate boxes!!

....and as a side note - the UPS website doesn't calculate correct shipping costs (nor do they plan to improve their website to do so) for larger boxes - burned me on that one - I refuse to use UPS, I'll send it Parcel Post.

[freerider15]

Back to shipping costs?

In recent times I've become a junkyard scavenger and selling/shipping items. The time, materials, and cost of shipping are incredible.

First is the time to estimate what the size and weight of the package will be and provide a shipping charge. Then, for large items I need to buy boxes - they aren't cheap. Tape, tape, tape - I never realized how much tape was used and its not free either. Then the time involved to pack the stuff up and take it to the post office.

Thank the USPS for flat rate boxes!!

....and as a side note - the UPS website doesn't calculate correct shipping costs (nor do they plan to improve their website to do so) for larger boxes - burned me on that one - I refuse to use UPS, I'll send it Parcel Post.

I'm the same way, I've become a whore for the flat-rate boxes. AS well USPS's shipping calculators are usually almost dead nuts on what it actually costs me to ship.

[Boatwrench]

Sorry, I just have problems with "over sensorship" on forums which is seemingly becoming more and more common....

This thread hasn't been censored. Darky, Zuki-Ron and myself are just asking you follow the guidelines and more information be provided. Just posting 'this product stinks' without elaborating is useless information.

[kastein]

Xamillion on flat-rate boxes, even if they are nicknamed the United States Postal Smashers they seem to do a pretty good job. RuffStuff sent me two diff covers (like 20-30lbs of metal) wrapped in a flat rate box... I don't want to know how much that would have cost without a flat-rate system. The box was completely smashed - in fact it was more of a heavy duty paper sack wrapped in packing tape by the time it got to me :roflmao: Luckily, RS diff covers stand up to a lot more than the USPS can throw at them.

The only thing I don't like about USPS is the tracking, their site is even slower to update than UPS, which is saying a lot.

As for Rusty's - I've seen a lot of justified bashing, and some unjustified. I don't put much stock in shipping cost estimators as they are usually pretty inaccurate, I generally just flat-rate something or bring it to the post office and ask them how much it'll cost to ship. What worries me is product quality and returns/customer service, when I hear about things breaking really easily and then being given crap about taking it under warranty it makes me shy away from a company. After all, if I wanted something to break/bend easily and not get a replacement, I'd weld it up myself!

[dave92cherokee]

FWIW, here's the quote from the forum rules.


Not to start an argument but can you post a link to exactly where you found this as I looked through the official rules, bylaws, FAQ, and member FAQ and even did a search of the entire forum with that phrase and saw it no where pertaining to rules. I agree that if you're going to recommend that someone not buy a companies product then you should give examples of why people should not do it.

[bigalpha]

Not to start an argument but can you post a link to exactly where you found this as I looked through the official rules, bylaws, FAQ, and member FAQ and even did a search of the entire forum with that phrase and saw it no where pertaining to rules. I agree that if you're going to recommend that someone not buy a companies product then you should give examples of why people should not do it.

http://www.naxja.org/html/forumrules.htm

[scottmcneal]

WOW, just wow..
I guess you like rustys...Where was all this BS when they were bashing RC? Who you know i guess..
I need to go back an look at the RC bashing threads, plus all the other rusty bashing threads...Thanks for the link....
What do i know..

To the OP, i have found if i call the price is MUCH BETTER..Yes i use rusty parts on my rig..

[dave92cherokee]

Ok now I see if you click on rules at the top and when that page opens up click on the underlined text in big letters at the top it takes you there. I didn't realize it could be clicked on so just scrolled down the page looking for it.